- Amazon faced technical difficulties on Monday during Prime Day.
- Customers complained that they couldn’t add items to their online shopping carts due to glitches on the website.
- Amazon also faced technical difficulties online during Prime Day 2018, with experts estimating the company lost millions of dollars in sales.
For the second year in a row, Amazon faced technical difficulties on Prime Day.
Customers complained that they could not add anything to their carts on Amazon on Monday, during the company’s 2019 Prime Day event.
Same! Can’t add to cart pic.twitter.com/E9MKPDSF80
— SalamanderEyes (@megangarrett35) July 15, 2019
@amazon would love to buy things for #primeday but keep getting a FAILED TO ADD TO CART error
— Ashley Way (@ashlway) July 15, 2019
@amazon Stinks that I'm trying to buy some things on Prime Day, but everything I try to buy gives me the message "Add to cart failed. Retrying…." So much for that.
— Bon Thomas (@bonthomastweets) July 15, 2019
Amazon Prime Day not letting me add the items I want to the cart….Is this their way of teasing deals but not really offering them?
— Nancy Li (@nanceeeli) July 15, 2019
When Business Insider attempted to add items to the cart, we faced similar issues soon after 11 a.m. ET on Monday. The items were eventually added to carts after initial failure.
As of 1:30 p.m. ET, any issues seemed to be resolved.
"Prime members around the world have already saved tens of millions of U.S. dollars since Prime Day began," Amazon Prime vice president Cem Sibay said.
Amazon faced technical difficulties last year on Prime Day, as many customers struggled to make purchases. Experts estimated the company lost millions of dollars in sales due to technical difficulties in 2018.
Amazon Prime Day 2019 kicked off on Monday and will continue into Tuesday as a massive, 48-hour shopping event.
This story is developing and will be updated.
