- Amazon apologized this week after receiving a barrage of complaints from customers who reported receiving random items instead of their Black Friday purchases.
- According to the Daily Mirror, at least a dozen online buyers have complained about receiving strange items including batteries, condoms, books, and even a tambourine instead of a Nintendo Switch. It appears to mainly be customers in the United Kingdom.
- Amazon said in a response that it wasn’t quite sure what happened but was looking into the matter.
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Amazon apologized this week after receiving a barrage of complaints from customers who reported receiving random items including batteries, condoms, books, and even a tambourine instead of their Black Friday purchases.
According to the Daily Mirror, at least a dozen buyers have complained to the world’s largest online retailer about receiving the wrong items in their Black Friday orders.
Jake Lawrence from Leicester, England, wrote on Twitter that he had ordered a Nintendo Switch but was instead sent a microphone and a tambourine.
“Oh no! That’s definitely not how we’d like your order to arrive!” an Amazon representative responded below his tweet, offering to refund the purchase.
According to the Mirror, another customer, Viv Johnson from Staffordshire, England, said she received a book titled “The Beast of Buckingham Palace” by David Walliams instead of the Nintendo Switch she ordered.
Users also reported receiving a plethora of other strange items, including a laptop fan, Duracell batteries, toothbrushes, and even condoms inside their orders instead of the Nintendo Switch, which had been sold as a special Black Friday deal on the site, according to the Mirror.
Amazon said in a response that it wasn’t quite sure what happened,but was looking into the matter.
“We’re really sorry about that and are investigating exactly what’s happened,” it said in a statement. “We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
Amazon did not immediately respond to a request for comment.
Black Friday is one of Amazon’s busiest shopping periods. According to the National Retail Federation, holiday retail sales in November and December are expected to achieve record revenue of $727.9 billion to $730.7 billion.