• JD Power’s 2020 Tech Experience Index Study is out, measuring how well different carmakers introduce new tech features into their vehicles.
  • The firm surveyed owners to determine which brands offer the best user experience, and which ones come up short.
  • Some of the top-ranked brands include BMW, Cadillac, Hyundai, Subaru, and Mercedes-Benz. Volvo topped the survey.
  • Tesla would have earned the second spot, but it didn’t meet all the criteria for the study.
  • Visit Business Insider’s homepage for more stories.

Carmakers consistently try to top one another with bigger screens, better user interfaces, and more advanced safety capabilities. But not all of those snazzy features hit home with buyers, according to a new study from JD Power.

The research firm surveyed 82,527 owners of new 2020-model-year vehicles to compile its latest Tech Experience Index. The index measures how effectively car brands bring new technologies to market, evaluating both the degree to which they adopt new features and how well customers receive them.

JD Power found that while buyers like seeing additional camera views, they dislike interior gesture controls and don’t trust driver-assistance features.

JD Power ranked brands based on their scores, and 13 of them were found to be above average. Unsurprisingly, the top spots were dominated by luxury companies, but several more affordable brands made the cut as well. Volvo topped the overall rankings.

Tesla's score would have landed it in second place, but the company only let JD Power survey owners in 35 states instead of nationwide, so it wasn't officially included in the list.

Keep scrolling to see which brands boast the best new tech, according to owners:

13. Audi

Foto: Audi E-Tron. Source: Audi

12. Lexus

Foto: The Lexus LC500. Source: Alanis King

11. Lincoln

Foto: 2020 Lincoln Aviator. Source: Kristen Lee/Business Insider

10. Land Rover

Foto: Range Rover SV Autobiography. Source: Land Rover

9. Nissan

Foto: 2020 Nissan Sentra. Source: Nissan

8. Kia

Foto: 2020 Kia Telluride. Source: Kia

7. Subaru

Foto: 2020 Subaru Outback. Source: Subaru

6. Hyundai

Foto: The 2020 Hyundai Sonata. Source: Alanis King/Business Insider

5. Genesis

Foto: Genesis G70. Source: Genesis

4. Mercedes-Benz

Foto: 2020 Mercedes AMG S 63 Cabriolet. Source: Michael Shaffer/Mercedes-Benz

3. Cadillac

Foto: 2020 Cadillac CT5. Source: Cadillac

2. BMW

Foto: BMW X6 M. Source: BMW

1. Volvo

Foto: Volvo S60 R-Design. Source: Volvo