Robinhood app phone screen
Robinhood app on iOS device.
Rafael Henrique/SOPA Images/LightRocket via Getty Images
  • Google deleted 100,000 reviews after Robinhood’s app was flooded with bad reviews on the Play Store.
  • In the space of a few hours, Google brought its rating up from a one-star rating to four stars.
  • Google said “ratings and reviews meant to manipulate an app’s average rating or top reviews” violate policies.
  • Visit Business Insider’s homepage for more stories.

Google has deleted at least 100,000 negative reviews from Robinhood’s app on the Google Play app store after furious users flooded the app with bad reviews that caused it to drop to a one-star rating. 

Robinhood users became livid on Thursday morning when the stock-trading app prevented them from buying GameStop stock and other stocks promoted by WallStreetBets Reddit community.

In response, users review-bombed the app with nearly 300,000 reviews on the Google Play store, lowering its rating to one out of five stars.

Robinhood ratings
Screenshot of Robinhood app on Google Play store
Insider

A few hours later, the app jumped back up to a four-star rating and now has around 177,000 reviews.

Screenshot of Robinhood app on Google Play store
Screenshot of Robinhood app on Google Play store
Insider

Google wrote in its blog in 2018 that “ratings and reviews meant to manipulate an app’s average rating or top reviews” violate their policies. The company added that it created a system in 2018, which “combines human intelligence with machine learning to detect and enforce policy violations in ratings and reviews.”

A Google spokesperson told Insider: “While we can’t comment on individual apps, we’ll take swift action against any actions that break our policies once we’ve been made aware of them.”

Read more: How hedge funds are tracking Reddit posts to protect their portfolios after the Wall Street Bets crowd helped tank Melvin Capital’s short positions

Robinhood has a 4.7 rating on Apple’s App Store with 2.4 million reviews but it’s unclear whether the company took down any negative reviews. Apple didn’t immediately respond to Insider’s request for comment.

After the WallStreetBets Reddit forum, a group of retail traders, helped drive up the share prices of GameStop and AMC Theaters, Robinhood has been struggling to manage the surge in trading on the platform.

The app raised $1 billion from its existing investors this week, The New York Times reported Friday.

Read the original article on Business Insider