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Footage shows the driver striking the woman multiple times.
  • An Amazon driver was caught on film punching a customer. She said she acted in self-defense.
  • Video footage shows the worker beating the woman around the face and head, KTVU reported.
  • The worker was arrested in California and is being held on $100,000 bail.
  • See more stories on Insider's business page.

An Amazon delivery driver was caught on camera punching a 67-year-old customer during a dispute over a delayed package in Castro Valley, California, KTVU Fox 2 reported.

Footage shows the driver striking the woman multiple times around the face and the head. The incident was captured on a surveillance camera from several angles.

The Amazon worker, Iztel Ramirez, 21, was arrested on Thursday. KTVU Fox 2 reported that Doug Smith, the owner of the elderly woman's apartment building, said the fight began when she received a notification that a package had arrived. But when she went to the lobby to find it, the package wasn't there.

The woman asked Ramirez of its whereabouts and was told she would receive it soon. After waiting for 15 more minutes, the woman reportedly questioned Ramirez again, kicking off a violent dispute.

Smith was quoted as saying: "I believe the Amazon driver said something about 'your white privilege,' and my tenant said, 'You don't need to be a b***h about it,' turned around and walked away."

A surveillance camera captured the attack

Amazon did not immediately respond to Insider's request for comment.

The Alameda County Sheriff's Department said the woman had possibly suffered a broken nose and other visible injuries.

Sheriff Ray Kelly was quoted by KTVU Fox 2 as saying: "We can't have our delivery drivers or people out there in the community attacking people, punching people in the face."

Ramirez was arrested on suspicion of battery causing serious bodily injury and elder abuse, according to the outlet. Her bail has been set at $100,000.

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