• Carl’s Jr. and McDonald’s are both burger-focused fast-food chains, but one is much bigger than the other.
  • I went to both chains to eat their most famous burgers and to see why one had such a big brand advantage over the other.
  • I found that the food wasn’t the deciding factor: Carl’s Jr. had a slightly better burger and much better fries, but McDonald’s remains the more beloved brand.
  • Visit Business Insider’s homepage for more stories.

What happens to a brand when it’s forced to change its identity?

Sure, there’s that little golden star. But what Carl’s Jr. is often known for is its controversial 2000s advertising strategy, which relied on skimpily clad supermodels taking big, suggestive bites of oversized burgers.

But after sex-sells advertising went out of fashion, Carl’s Jr. never really found a new identity. Meanwhile McDonald’s, its biggest competitor in the fast-food world, successfully rebounded from the damage its reputation suffered from “Fast Food Nation” and “Supersize Me.”

So what makes McDonald’s the burger of the world and Carl’s Jr. just another fast-food burger chain? I set out to find out by eating similar meals at both chains. Here’s what I found:


I stopped by a Carl's Jr. in LAX on a flight from Los Angeles to New York.

Foto: Carl's Jr. at LAX.sourceIrene Jiang / Business Insider

The interior was mostly dark grey with red accents and stark lighting. I felt like I was in "Battlestar Galactica."

Foto: Carl's Jr. at LAX.sourceIrene Jiang / Business Insider

The menu is full of intense names like "The Big Carl" and "Western Bacon Cheeseburger."

Foto: Carl's Jr. at LAX.sourceIrene Jiang / Business Insider

But Carl's Jr. was also one of the first fast-food chains to roll out a plant-based "meat" option nationwide.

Foto: Carl's Jr. menu.sourceIrene Jiang / Business Insider

Read more: Plant-based 'meat' is conquering fast food. Here's where you can get meat substitutes like the Beyond Burger and the Impossible Taco.


"We gotta have a sense of humor around here," my cashier told me.

Foto: Carl's Jr. at LAX.sourceIrene Jiang / Business Insider

My meal arrived shortly. I'd ordered a Famous Star combo with fries and a drink ($8.19).

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

The price is accurate to the LAX location of Carl's Jr. that I went to.


I started with my Famous Star burger, which was hot and heavy.

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

It wasn't as tall as In-n-Out's perky Double Double or as wide as Burger King's Whopper.

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

My first bite revealed that the burger was thick in all the wrong places.

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

It tasted like a milder version of a Whopper, and the beef was just kind of ... there. The vegetables were fine, but they didn't add much other than volume.

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

Sadly, the most dominant flavor was mayo and ketchup.

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

A diner can tell the difference between a burger that's actually juicy and one that's juiced up.

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

It was time for my favorite kind of break: a fry break.

Foto: Carl's Jr. fries.sourceIrene Jiang / Business Insider

And these fries were exactly what I was looking for: crispy outside, molten inside. Carl's Jr.'s fries hit the spot.

Foto: Carl's Jr. fries.sourceIrene Jiang / Business Insider

They tasted like a better version of Wendy's fries. There was no metallic aftertaste. They just tasted like fried potato.

Foto: sourceIrene Jiang / Business Insider

These tasted how I wish In-N-Out's fries tasted.

Foto: Carl's Jr. fries.sourceIrene Jiang / Business Insider

This wasn't a bad burger. In fact, it was a pretty good burger.

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

But everything about it was just not as good as it could have been.

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

As far as burgers go, this one falls squarely into the "average" category. There wasn't anything wrong with it, per se, but there wasn't much that was good about it.

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

There just wasn't anything about the burger that would make me remember it and crave it later.

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

I found myself reaching for the fries more often than the burger. They were good fries.

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

But if someone asked me what makes Carl's Jr. food "Carl's Jr.", I'd be at a loss for descriptors. It's just ... fine.

Foto: sourceIrene Jiang / Business Insider

After I returned to New York, I went to the McDonald's restaurant across the street from BI's Manhattan office.

Foto: A McDonald's in New York.sourceIrene Jiang / Business Insider

Surprisingly, this McDonald's had a similar dystopic vibe to Carl's Jr.

Foto: A McDonald's in New York.sourceIrene Jiang / Business Insider

It was decked out in the same dark grey and piercing red that made Carl's Jr. feel like a battleship from the future.

Foto: A McDonald's in New York.sourceIrene Jiang / Business Insider

Whatever happened to the fun, cheery colors of fast-food days gone by?

Foto: A McDonald's in New York.sourceIrene Jiang / Business Insider

I picked up my order when my number was called and headed upstairs with a brown bag full of goodies.

Foto: A McDonald's in New York.sourceIrene Jiang / Business Insider

I'd ordered a Big Mac meal ($9.79), which comes with a medium side of fries and a drink.

Foto: McDonald's Big Mac combo meal.sourceIrene Jiang / Business Insider

The price is accurate to the New York City location of McDonald's that I went to.


It's even the namesake of the "Big Mac index," which measures the cost of living in various countries.

Foto: McDonald's Big Mac combo meal.sourceIrene Jiang / Business Insider

So what's so iconic about a pile of bun, beef, and special sauce?

Foto: McDonald's Big Mac combo meal.sourceIrene Jiang / Business Insider

In the end, not too much. The Big Mac doesn't taste like a real burger in the way the Famous Star does.

Foto: McDonald's Big Mac combo meal.sourceIrene Jiang / Business Insider

It feels a little too dry, a little too constructed for that. But it does taste memorable.

Foto: McDonald's Big Mac combo meal.sourceIrene Jiang / Business Insider

If you took a blind bite out of a burger, you'd be able to tell if it was a Big Mac.

Foto: McDonald's Big Mac combo meal.sourceIrene Jiang / Business Insider

Because even if it isn't the best burger in the world, it's certainly distinct.

Foto: McDonald's Big Mac combo meal.sourceIrene Jiang / Business Insider

The special mac sauce adds an addictively creamy tang, while the layers of dry bun and middling beef respectfully do their jobs.

Foto: McDonald's Big Mac combo meal.sourceIrene Jiang / Business Insider

McDonald's golden starches are the golden standard for many a fast-food fan.

Foto: McDonald's fries.sourceIrene Jiang / Business Insider

They're the fries that made the world love fries, but personally, I think the world can do better.

Foto: McDonald's fries.sourceIrene Jiang / Business Insider

When they're fresh, they are crispy, salty, and pretty tasty. But they always leave me feeling a little empty.

Foto: McDonald's fries.sourceIrene Jiang / Business Insider

Unlike Carl's Jr.'s fries, these feel thin, flimsy, and ultimately unsatisfying.

Foto: McDonald's fries.sourceIrene Jiang / Business Insider

So if Carl's Jr. makes a slightly better burger and a much better fry, why is it so far behind its biggest competitor?

Foto: McDonald's Big Mac combo meal.sourceIrene Jiang / Business Insider

After all, the Big Mac is no big deal.

Foto: McDonald's Big Mac combo meal.sourceIrene Jiang / Business Insider

What makes it the "Big Mac index" and not the "Famous Star index" if the Famous Star is a better burger?

Foto: Carl's Jr. Famous Star combo meal.sourceIrene Jiang / Business Insider

In this case, it's not about which makes a better burger, but about which makes a better brand. And at brand-building, the golden arches beats out the smiling star.

Foto: McDonald's fries.sourceIrene Jiang / Business Insider