If you’re ever unlucky enough to spill a latte between the keys of your $1,300 MacBook Pro or shatter its screen, your first stop would probably be Apple’s website, where you could schedule an appointment to take it to a nearby Apple Store.
Surrounded by pristine white walls, floor-to-ceiling windows, and blond wood tables, you would wait for help at Apple’s Genius Bar. A friendly, casually dressed employee would say hello and listen to your problem. Then you’d surrender your expensive aluminum brick and watch it disappear behind closed doors for repair.
But behind that gleaming white facade, your laptop would likely begin a journey to a very different place.
Apple contracts out many of its laptop repairs to a Texas company called CSAT Solutions, a major piece of the technology giant’s third-party repair network. It was founded in 1992 and also counts Dell and Lenovo as clients.
